Introduction:

Groupon is a global marketplace connecting customers to new experiences while helping local businesses grow. With over a million merchant partners and 16 million customers worldwide, Groupon stands out by focusing on local success and personal touch in a digital-first era .

About the Role:

The Customer Service Support Representative plays a key part in shaping Groupon’s customer experience. Responsibilities include managing customer interactions through email, chat, and phone across a wide range of issues—from simple inquiries to resolving complex concerns.

Key Responsibilities:

• Respond efficiently to customer emails, chats, and calls, handling inquiries and problems with clarity and empathy
• Resolve customer concerns promptly to ensure a positive and seamless experience
• Meet daily team and individual target goals for handling support tickets
• Stay updated on Groupon’s systems, customer portals, merchant features, and redemption procedures
• Adapt to a fast-paced environment with a focus on accuracy and customer satisfaction

Key Technical Skills:

Customer Service, English Communication (written and verbal), Email Support, Chat Support, Typing Speed, Problem Solving, Computer Proficiency

Requirements:

• Graduation degree with valid certificates (mandatory)
• Minimum 1 year of customer service/support experience in a high-volume, transactional environment
• Excellent written and spoken English skills
• Fast typing skills for handling live chat queues
• Willingness to work in rotational and night shifts (including US hours)
• Ability to comfortably work in a computer-based environment for up to 8 hours daily (with 1.5 hours break)
• Customer-centric attitude and professional work ethics

Growth & Culture:

Groupon’s team culture rewards innovation, risk-taking, and results. You’ll enjoy global exposure, a flat structure offering real ownership, opportunities to shape how customer operations run, and a future-driven environment that puts people and technology first.

What the Role Offers:

• Learning and development in a progressive team
• Competitive compensation and full benefits package
• Strong emphasis on ethical, healthy, and result-oriented work culture
• Opportunity for advancement to people management roles if desired